Policies & Shipping

 

Return Policy

  • We understand sometimes it’s just not the right fit. Our return policy is return within 14 days upon receiving your order for a full refund/store credit/or exchange. 
  • Shipping is at the cost of the customer. 
  • We do not offer returns/refunds/ or exchanges on pieces that have been resized or custom orders
      • Items that are not the accurate size can be sent back to be adjusted to the correct size, but not returned

 Shipping Policy

  • Items that need no alteration can be expected to ship within 7 business days of purchase.
  • Items needing alteration (resize, different chain, etc.) will be shipped no earlier than 1 week after purchase and no later than 4 weeks after purchase.
  • Custom orders/Items made to order can be expected to ship within 3-6 weeks of purchase.
  • The customer will receive shipping and tracking information for their order via email once the order has shipped and is on its way.
  • We will reach out via email or other contact info provided if there is any change or expected delay in shipping.

Damaged items

  • If the customers purchased item has been damaged/squished/stone broken or fallen out, the customer has a 1 year warranty from the date of receiving the item to have it fixed. 
  • Damaged items fall under the same 14 day return window as stated in the return policy above. 
  • Items or stones that have been scratched by wear are not considered damaged

 

Please let us know if you have any questions or concerns:)

 

To return your ordered item please send it to this address:

 

342 N 2975 W

Layton, UT 84041

Based on 59 reviews
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Custom Dog Tag
Linds Ellis
Turquoise dog tag!

The dog tag was more beautiful in person than I thought!! Now my pup can match me with my jewelry! And best part when she is gone, I can wear it as a necklace! ❤️❤️❤️

A
Paper Clip Chain
Allicia Bartel
One of a kind

I absolutely love the paper clip chain with the pendant that I picked. It was just perfect

D
648.
Derinda M Miranda

My gift for myself.. love it. Thanks 😊

D
668.
Derinda M Miranda

My daughter loves this necklace. Thanks

D
650.
Derinda M Miranda

Yes, the both ( my husband and daughter ) love their gift. Thanks

D
513.
Derinda M Miranda

My husband birthday gift he wore it every day. And I got another one for my daughter.. they both share the same birthday.Thanks

D
178. Knighted
Derinda M Miranda

Gift for my husband.. he loved it and wore it a few times before he passed in October.. 🙏🏼 Thanks

D
129.
Derinda M Miranda

Love it 🤗

T
407.
Tina Provencio

This is the first piece that I bought fromBRJ and I still wear it. It's a classic .

J
Custom Dog Tag
Jenna Warner
Amazing Dog Tag

The tag is beautiful! The detail is intricate and delicate. We will cherish this tag for a long time.

B
Paper Clip Chain
Brooke Hamilton

Loved the chain

B
134.
Brandie McBee

Beautiful necklas! Shines real nice in the sun light.

B
217.
Brandie McBee

Love this ring! Just as pretty as the picture. Lil bigger then i thought but thats ok. More to love!

E
90.
E.o.

Amazing pieces and super nice owners and just love everythingggg!!!

T
Custom Dog Tag
Tracy Horton
Dog Tag

Lola’s dog tag is beautifully made and looks so good on her ! Amazing quality and beautiful turquoise stone , you guys are the best !

J
Custom Dog Tag
Jane Finch
Beautiful dog tag

Just got the dog tag that I ordered for my dog Piper, it is so beautiful!! I got turquoise with mountain scene with the rectangle shape. It is perfect!!

J
Tray #1 Part 1 Rows A-G
Jennifer Cruz

I love my ring. It is the perfect size. I was a little worried the stone might be too big as my fingers are really small and skinny but it is simply perfect.

T
249. Tinago Falls
TIFFANY STEPHENSON

the cutest little turquoise earrings. staple!

R
341.
Rhonda Billingsley

Love there jewelry it is beautiful!

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316. Jostedal Glacier
Naomi Carter

I love it!😍 I will be purchasing from this business again!

G
263. Tide Pools
Greyson Young

This was my second purchase and I have another one on the way! I really love them! The quality is great and the attention to detail is amazing!

B
304. Winter Fjord
Briana Perez
Gorgeous

Beautiful ring! Pictures did not do it justice! Sizing was spot on. 10/10 recommend!

J
108. Golden Pools
Jacob Rexwinkle
Best Christmas present

My wife loved it and the package was awesome

G
Mother of Pearl
Grace Doolin
Mother of Pearl

This ring is absolutely stunning! The craftsmanship is one of a kind & I receive tons of compliments on its beauty. Thank you so much @backroadgemz. ❤️ will definitely be continuing to purchase from you.

K
River Bottom
Kristin Ademmer
Beautiful necklace!!! FAST shipping!

I love my new River Bottom necklace! It's pretty, arrived quickly & beautiful packaging!